Terms of service

Terms of Service

Last updated: [Insert today's date]

Welcome to Chai Namibia! These Terms of Service ("Terms") outline the rules and guidelines for using our website www.chai-namibia.com and our services.

By accessing or using our website and purchasing from our store, you agree to be bound by these Terms. Please read them carefully. If you do not agree, you may not access the website or use any of our services.

1. Overview

This website is operated by Chai Namibia. Throughout the site, the terms “we”, “us” and “our” refer to Chai Namibia. By visiting our site or purchasing something from us, you engage in our “Service” and agree to these Terms, including any additional terms, conditions, and policies linked or referenced here.

Any new features or tools added to the store will also be subject to these Terms. You can review the most current version of the Terms of Service on this page at any time. We reserve the right to update or change these Terms by posting updates to our website.

Our store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell our products and services.

2. Online Store Terms

By using our website, you confirm that:

  • You are at least the age of majority in your jurisdiction

  • You are not using our products or services for any illegal or unauthorized purposes

  • You will not transmit viruses, malware, or destructive code

Violation of any of these Terms may result in termination of your access to our services.

3. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of our service without express written permission from us.

Your content (excluding credit card information) may be transferred unencrypted across various networks. Credit card data is always encrypted during transfer.

4. Accuracy of Information

We do our best to ensure that all content is accurate and up to date. However, we are not liable if any information on this site is inaccurate, incomplete, or outdated. Any reliance on the content is at your own risk.

Historical content is for reference only and may not reflect current practices or prices. We may update content at any time, but we are not obligated to do so.

5. Modifications to Service and Prices

Prices are subject to change without notice. We may also modify or discontinue any service or product without prior notice. We are not liable for any changes, suspensions, or discontinuation of services.

6. Products or Services

Certain products may only be available online and in limited quantities. All product descriptions and prices are subject to change without notice.

We make every effort to display product colors and images accurately, but we cannot guarantee exact representation on your screen.

We reserve the right to:

  • Limit sales to certain regions or individuals

  • Limit quantities

  • Discontinue products or services

We do not guarantee that products or services will meet your expectations or that errors in service will be corrected.

7. Billing and Account Information

We reserve the right to cancel or limit any order. This may apply to orders placed using the same account, credit card, or shipping address.

You agree to provide accurate, current billing and contact information and update it as needed. For more information, refer to our Return & Refund Policy.

8. Optional Tools

We may provide access to third-party tools "as is" without warranties. Use them at your own discretion and ensure you understand their terms.

Future features or services added to the website will also be subject to these Terms.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the accuracy or content on those sites and will not be liable for any loss or damage related to their use.

Please review third-party terms and policies before engaging with them.

10. User Comments & Feedback

By submitting comments, suggestions, or creative content to us (unsolicited or by request), you agree that we may use, edit, or publish them without obligation to compensate or respond to you.

You agree not to post anything unlawful, offensive, defamatory, or infringing on anyone’s rights. We reserve the right to monitor and remove any such content.

11. Personal Information

Your submission of personal information is governed by our Privacy Policy.

12. Errors, Inaccuracies & Omissions

Occasionally, our site may contain errors related to product details, pricing, or availability. We reserve the right to correct such errors and cancel orders if necessary.

We are not obligated to update or clarify information unless required by law.

13. Prohibited Uses

You may not use the site or its content to:

  • Break any laws or regulations

  • Infringe on intellectual property rights

  • Harass, abuse, or discriminate against others

  • Upload malicious software

  • Collect or track personal information

  • Interfere with the security of the site or any service

We reserve the right to terminate your use of the site for violating any prohibited uses.

14. Disclaimer of Warranties & Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free use of our service.

All products and services are provided “as is” and “as available” without any warranties. We are not liable for any loss or damage including:

  • Loss of data

  • Loss of revenue or profits

  • Replacement costs

  • Any indirect or consequential damages

In jurisdictions that do not allow such limitations, our liability will be limited to the maximum extent allowed by law.

15. Indemnification

You agree to indemnify and hold harmless Chai Namibia and its affiliates, directors, and employees from any claim arising from your breach of these Terms or violation of any law or third-party rights.

16. Severability

If any provision in these Terms is found to be unlawful or unenforceable, it will still be enforced to the fullest extent possible. The rest of the Terms will remain valid and enforceable.

17. Termination

You may terminate these Terms at any time by ceasing to use our site.

We may terminate your access if we believe you’ve violated any part of these Terms. Upon termination, your obligations will survive, including payment obligations and legal responsibilities.

18. Entire Agreement

These Terms, along with any other policies posted on our site, constitute the full agreement between you and Chai Namibia regarding the use of our services.

19. Governing Law

These Terms are governed by the laws of Namibia.

20. Changes to Terms

We reserve the right to update or change these Terms at any time. Updates will be posted on this page. Continued use of our site means you accept the revised Terms.

21. Contact Information

If you have questions about these Terms of Service, please contact us:
📧 Email: chaibaby2019@gmail.com
🌍 Website: www.chai-namibia.com