Shipping Policy
Thank you for shopping with Chai Namibia! Below you'll find all the details about our delivery options, shipping costs, timelines, and general terms.
1. Delivery Options
We currently offer two convenient methods:
Courier Delivery (Nationwide – Namibia)
Door-to-door delivery to your home or office anywhere in Namibia.
Self-Collection (Windhoek only)
Prefer to pick up your order? You're welcome to collect it from our Windhoek collection point. Please contact us in advance to schedule a suitable time.
Collection Hours:
Tuesday to Friday
11:00 – 17:00
3. Delivery Costs
Within Windhoek:
- Orders over N$800 qualify for free delivery.
- Self-collection is free, regardless of the order amount.
- Orders below N$400 are charged N$40.
- Orders between N$400 and N$599 are charged N$20.
- Orders between N$600 and N$799 are charged N$30.
Rest of Namibia:
- Orders over N$2,000 with a total weight under 9kg qualify for free delivery.
- Orders above N$600 receive a N$20 discount on delivery.
Standard delivery fees for orders below N$2,000 are based on weight:
- Up to 2kg: N$75
- 2kg to 4kg: N$110
- 4kg to 7kg: N$140
- 7kg to 9kg: N$170
- 9kg to 12kg: N$200
- 12kg to 15kg: N$230
- 15kg to 30kg: N$260
- Over 30kg: N$350
For orders below N$600, the delivery costs are slightly higher:
- Up to 2kg: N$95
- 2kg to 4kg: N$130
- 4kg to 7kg: N$160
3. Important Notes
- We deliver to valid street addresses only — no P.O. boxes.
- Deliveries take place during business hours only (no weekends or public holidays).
- Please ensure someone is available to receive the parcel at the delivery address.
4. Order Processing Time
- Orders are processed and dispatched within 2 working days.
- During promotions or peak periods, processing times may be slightly extended.
5. Order Tracking
Once your order is dispatched, you'll receive an email or SMS with your tracking number and courier details so you can track your delivery.
Questions?
If you have any questions about delivery, shipping fees, or timelines, feel free to contact us.