Privacy policy

Privacy Policy

This Privacy Policy explains how Chai Namibia ("we", "our", or "us") collects, uses, and shares your personal information when you visit or make a purchase from our website: www.chai-namibia.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain details about your device and browsing behavior. This includes:

  • Your web browser type

  • IP address

  • Time zone

  • Information about cookies installed on your device

  • Pages you visit, products you view, search terms that referred you, and interactions on the Site

We refer to this as Device Information.

We collect Device Information using:

  • Cookies – small data files stored on your device. Learn more at www.allaboutcookies.org.

  • Log files – track actions on the Site and collect data such as your IP address, browser type, ISP, referring/exit pages, and timestamps.

  • Web beacons, tags, and pixels – electronic files used to monitor browsing activity.

When you make or attempt to make a purchase through the Site, we also collect:

  • Your name

  • Billing and shipping address

  • Payment information (e.g. credit/debit card or EFT details)

  • Email address

  • Phone number

This is referred to as Order Information.

Together, “Personal Information” refers to both Device and Order Information.

2. How We Use Your Personal Information

We use your information to:

  • Fulfill orders (process payment, arrange shipping, send order confirmation/invoice)

  • Communicate with you

  • Screen for fraud or suspicious activity

  • Provide marketing or promotional content if you’ve opted in

  • Improve and optimize our website based on customer behavior and analytics

We may also use your IP address and browsing behavior to help detect and prevent fraudulent activity.

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help operate our store and services effectively:

We may also disclose your information if required by law, regulation, or in response to a legal request (e.g. subpoena, court order).

4. Behavioural Advertising

We use your personal data to serve you targeted advertising across platforms like Facebook and Google based on your interests and browsing behavior.

To opt out of targeted advertising, visit:

Or visit the Digital Advertising Alliance opt-out portal: optout.aboutads.info

5. Do Not Track

Our Site does not currently respond to "Do Not Track" browser signals. However, we do limit tracking where possible and provide opt-out options as outlined above.

6. Data Retention

We retain your Order Information for our records unless you request its deletion. This helps us manage returns, legal compliance, and customer service.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices

  • Legal or regulatory updates

  • Operational requirements

Any updates will be posted on this page with the revised effective date.

8. Contact Us

If you have any questions, requests, or complaints about your privacy or this policy, please reach out to us at:

📧 Email: management@chai-namibia.com
🌍 Website: www.chai-namibia.com