Privacy Policy

This Privacy Policy outlines how Chai Namibia (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website: www.chai-namibia.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device and browsing behavior, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device
  • Pages visited, products viewed, search terms, and site interactions

We call this Device Information.

We collect it through:

  • Cookies – small files stored on your device (see www.allaboutcookies.org for more info)
  • Log files – track actions and capture data such as IP address, browser type, ISP, referral pages, and timestamps
  • Web beacons/tags/pixels – electronic files that help analyze usage

When you place or attempt to place an order, we also collect:

  • Your name
  • Billing and shipping address
  • Payment information (e.g. EFT or card details)
  • Email address
  • Phone number

This is known as Order Information.
Together, Device and Order Information make up your Personal Information.

2. How We Use Your Information

We use your personal information to:

  • Fulfill and process orders (payments, shipping, invoices)
  • Communicate with you
  • Detect fraud and suspicious activity
  • Send marketing/promotional content (if you’ve opted in)
  • Analyze usage to improve our website and customer experience

3. Sharing Your Personal Information

We only share your Personal Information with trusted third parties to run our business:

We may also disclose your information to comply with legal obligations (e.g. court orders, investigations).

4. Behavioural Advertising

We may use your information for targeted advertising via platforms like:

  • Facebook
  • Google
  • Bing

You can opt out of targeted advertising through:

Or visit the Digital Advertising Alliance Opt-Out Portal.

5. Do Not Track

Our Site does not respond to "Do Not Track" browser signals. However, we do offer manual opt-out options where available.

6. Data Retention

We retain your order information for our records unless you request its deletion. This supports customer service, returns, and legal compliance.

7. Policy Updates

We may revise this Privacy Policy to reflect changes in our practices, operations, or legal requirements. Updates will be posted here with the revised effective date.

8. Contact Us

If you have questions or concerns about this policy or your personal data, please contact us.

Get In Touch